As restaurants continue to navigate a labor crisis, manpower is an issue—but finding skilled workers remains the greatest challenge. According to the National Restaurant Association, more than 58% percent of restaurants are reporting staffing issues, says this GrubHub for Restaurants article. As restaurants will need to dedicate more time and energy to training new employees, GrubHub says that the key to surviving the labor shortage will be found in retention, stopping the cycle of hiring and losing employees.
According to the same GrubHub article, there are three main targets to employee retention: focusing on a positive work culture, investing in training programs, and scheduling regular check-ins with your employees to verify that they feel comfortable and happy at work. While these steps do take additional thought and time, it will build the foundation and framework of a work environment people want to be in.
Richard Weil, principal and owner of National Restaurant Consultants (NRC), says, “We have always been in the people business—now it’s the people retention business. Creating culture means setting the tone at the top of your organization and taking the extra time to listen to your team. This process will, in a very short period, pay great dividends for not only staff retention but also better engaged staff as well.”
Of course, in order to reach the point of crafting work community and culture, you need to employ individuals who are excited about the work and the concept. The GrubHub article suggests creating referral programs and online campaigns to seek out employees who may align with your goals and values. At National Restaurant Consultants, we specialize in hiring and training quality employees and can help with your staffing search as well.