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Red Hen and Politics for Restaurants

National Restaurant Consultants shares advice after the Sarah Huckabee Sanders and Red Hen fallout

By National Restaurant Consultants - July 20, 2018

In the wake of fallout for the Red Head in Lexington, Virginia, after the restaurant refused service to White House Press Secretary Sarah Huckabee Sanders, our restaurant consultants wanted to share thoughts and advice about the place of politics in a restaurant environment.

Obviously, as business owners and citizens of our respective countries, we all have opinions about the current political arena. But we have to ask questions about how we express those opinions, especially in our places of business.

National Restaurant Consultants president David Kincheloe says, first and foremost, consider the industry. 

"As individuals who have chosen the hospitality industry, it's important to remember that the profession is serving others. Politics should have nothing to do with how someone is welcomed and served in a restaurant. Politics should be checked at the door."

The fact is, drawing political lines around individual guests is bad business. The Red Hen actually closed for a two-week hiatus after their refusal to serve Ms. Sanders sparked and fueled an explosive, polarized debate about the political picture in business. 

A restaurant owner should be focused on the overall experience for all guests in the restaurant. "The sole goal should be to ensure that every guest that walks into the restaurant is treated with respect and given service with a smile," Kincheloe says. 

Our restauarant consultants stay on top of industry legislation and governmental developments that affect business; but that is the only necessary marriage of your business and politics. If you have questions about how to balance the political arena with your business, reach out to a restaurant consultant. We create black-and-white plans designed to make your business thrive.

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