Blog
Service Over Economics
Our restaurant consultants believe in solutions-based approaches to hospitality and business, and we believe, with this attitude and attention to growth, restaurant businesses can survive upward and downward trends within the industry. However, the...
Invest in Teams
Dave Smalley, Founder & CEO of Spectrum Catering, Concessions and Events, is a highly-regarded food services and hospitality leader. He regularly publishes advice from his vast experience in building and leading teams with his company’s...
Optimizing Employee Experience
At National Restaurant Consultants (NRC), we have spent decades in the industry to build our programs for Operations Analysis and hiring and training procedures. We infuse these practices with the belief that, at its core, a restaurant business is...
Loyalty Program Tips
As technology develops more and more in restaurant and hospitality spaces, digital loyalty programs have become a popular marketing tool and method for maintaining an active customer base. But as loyalty programs become more of the norm, experts...
Training for Low Turnover
Restaurant labor pools have been on a rollercoaster ride for the last several years now. There have been labor shortages, minimum wage changes, AI integrations, and high turnover, all impacting labor numbers and the work that goes into training and...
Next Generation On AI
When we talk of technological developments and industry adaptations, often we are emphasizing what needs to change about what already exists. We’re updating systems and improving customer service, usually through the lens of looking backwards and...
Happy 250th, America
Joining all of our fellow Americans in wishing a happy 250th celebration to the United States of America. What a privilege to live and work in this country, and to participate in such a milestone occasion.
2026 Business Trends for Restaurants
The restaurant industry is, first and foremost, hospitality. We care for guests and meet their needs and place emphasis on the customer experience. However, restaurants also arebusinesses, and in order to bring consistent good customer service,...
Try An Operations Analysis
Alex Macedo, cofounder, chairman, and CEO of Authentic Restaurant Brands, recently shared a great think piece in Nation’s Restaurant News (NRN) about how restaurants survive—and even thrive!—in times of economic uncertainty. As, more and more, we...
Value Consistency Matters
“Consumers want their meals to be worth it, and to be something they can’t duplicate at home. That means price, service, culinary, experience, music, everything wrapped together and tied with a pretty bow,” writes Alicia Kelso for Nation’s...
Hiring Growth
In the midst of what has seemed like only news of downturns in the restaurant industry, Nation’s Restaurant News (NRN) recently released an article on the current upward trend: hiring. “Consumers may be dining out less often at restaurants but that...
Specialty Drink Options
When restaurants are facing difficulties driven by consumer concerns—namely economic concerns—tackling the challenge becomes the delicate balance of reorganizing for profit while still caring for the customer. For example, there are obvious...