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The Case for Excellent Management

Why staff member retention declines and how to stop it

By David Kincheloe - March 6, 2019


How are you at retaining your employees? It all begins with how you manage your staff members.

"A Gallup poll of more one million employed U.S. workers concluded that the No. 1 reason people quit their jobs is a bad boss or immediate supervisor. 75 percent of workers who voluntarily left their jobs did so because of their bosses and not the position itself," writes Brigette Hyacinth in her recent article, "Employees Don't Leave Companies, They Leave Managers."

While the food scenes in cities like Denver, Nashville, and Phoenix is grow so rapidly, it's a phenomenon that our restaurant clients are bumping into more and more frequently.

"Over one-quarter of the conversations we have in the past 18 months from clients relate back to this topic," says CEO Richard Weil, noting the "whys" behind employee retention are the most important pieces. "Being a better employer cannot just be words, but the actions behind those words. Staff members have multiple options, sp creating a competitive edge for your guests starts with your staff."

Hyacinth breaks down the different types of employers--Marionette, King Kong, Superman, Taskmaster--and explains how these management styles will affect the the manager-employee relationship.

"A bad boss can take a good staff and destroy it, causing the best employees to flee and the remainder to lose all motivation," Hyacinth says.

Weil adds, "Attracting and retaining staff is one of the most challenging business needs for food service operations throughout the US.  As the unemployment rate continues to hover near record low levels, becoming the 'better employer of choice' is a deliberate process that operators must look at." And that starts with staff member management.

As Hyacinth admonishes, "Managers please use the human-to-human approach when dealing with employees. It’s people you are dealing with and not just a statistic on a graph. Get to know your people, meet them where they are and be flexible. You can't buy loyalty but you can earn it."

Is your restaurant struggling with an employee retention issue? Or a management one? Our restaurant consultants excel in identifying the problem areas and in staffing restaurants with capable, knowledgable workers. Contact a restaurant consultant today.

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